Privacy & Cookies Policy
Esteem Stays Ltd
Last Updated: 02-2025

Privacy & Cookies Policy

1. Introduction

Esteem Stays Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or services. It also outlines how we use cookies on our website. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following data:

• Personal Information: Name, email address, phone number, postal address, payment details.
• Booking Information: Stay details, guest preferences, and any additional services requested.
• Technical Information: IP address, browser type, operating system, and device information.
• Marketing Preferences: Opt-in choices for receiving promotional communications.
• Communication Data: Emails, messages, or feedback provided to us.

3. How We Use Your Data

We use your data for the following purposes:

• To process and manage bookings and payments.
• To communicate with you about your stay.
• To personalize and improve our services.
• To send promotional offers (if consent is given).
• To comply with legal obligations.
• To improve website functionality and security.

4. Data Sharing & Security

We do not sell or rent your personal data. However, we may share it with:

• Payment providers to process transactions.
• Property management systems and booking platforms.
• Service providers (e.g., cleaners, maintenance teams) to fulfil guest requirements.
• Legal or regulatory authorities if required by law.

We implement security measures to protect your data, but please note that no online transmission is 100% secure.

5. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Object to data processing in certain cases.
• Request data portability.
  To exercise these rights, contact us at bookings@esteemstays.co.uk

6. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Analytical Cookies: Help us analyse website traffic and improve services.
• Marketing Cookies: Used for targeted advertising and promotions.

Managing Cookies

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the revised date.

8. Contact Us

If you have any questions about this policy, please contact us at:
Esteem Stays Ltd
Email: bookings@esteemstays.co.uk
Address: Ivanhoe House, 665 Beverley Road, Hull, HU6 7JJ